Parts support structured around actual service workflows.
PM Parts Direct is built to complement field service providers and internal maintenance teams, not replace them. The focus is correct part identification, documentation linkage, and structured RFQs.
How PM Parts Direct supports service organizations.
Whether you manage your own service staff or rely on third-party technicians, accurate parts are critical to keeping packaging lines running. The catalog provides a reference layer for aligning service notes, line audits, and rebuild plans with concrete part numbers.
By using assembly-driven navigation and documentation where available, technicians can validate parts prior to ordering, reducing repeat service calls caused by incorrect components.
Over time, line-specific part lists and recommended spares can be developed around your installed base of Interpack equipment and related packaging machinery.
Common support scenarios.
Part identification from machine tags
Cross-reference machine model information and observed components with catalog entries and documentation to converge on correct part numbers.
Rebuild planning for tape heads & drives
Identify high-wear items and assemble parts lists for planned rebuilds, minimizing unplanned downtime and rush orders.
Stocking programs for critical spares
Use the catalog to determine which components are best held on-site, based on lead time, availability, and line criticality.